Blog

 VSI is the Right Fit for ACCO Brands

ACCO Brands Chooses Field Service Solution from VSI Offices around the world are equipped with products from ACCO Brands Corporation. It is one of the world's largest designers, marketers, and manufacturers of branded academic, consumer, [...]

How the Cloud, IoT, and AI are Driving the Post-Sales Services Revolution for Manufacturing

Manufacturers increasingly recognize that a focus on post-sales services can drive significant revenue. From tightening processes in entitlement management to building new long-tail service solutions, aftermarket service for manufacturers is growing in importance. Key to [...]

Servitizing IoT will Unlock New Business Models for Field Service

It won’t be long before IoT will become part of our computing fabric. Sensors are being placed on many parts during the manufacturing process so that it’s not just one sensor creating an alert (like [...]

3D Printing Creates New Possibilities for Industrial Internet of Things

I went to the Chief Executive Network’s Smart Manufacturing Summit wondering what new things I would learn about the Industrial Internet of Things (IIoT) and Additive Printing (3D Printing). In addition to a holistic overview [...]

Could the Glue of the Internet of Things be Smart Service?

Information about the Internet of Things (IoT) has been coming so quickly that it’s a bit overwhelming to take stock of where field service plays in this arena. We know it’s related. We can feel [...]

Step Outside the Box: The New Imperative for Service & Manufacturing

A client recently asked us, “How do we rank when it comes to innovation? If you were to benchmark our organization against your best customer, where would we fall?” It took us a few minutes, [...]

Isn’t Big Data Just Data? Why All Things Post-Sale Have “Big” Implications

One of the more interesting comments regarding big data during a recent Gartner conference was that customers aren’t necessarily talking about big data — analysts and vendors are. This is bringing the big data question [...]

You Can’t Put Your Finger On It – But You’re Losing Post-Sales Service Revenue

You’re losing revenue. Often times you may even have ideas where you’re losing it. In these days where products are increasingly commoditized, post-sales service has become a key strategy in regaining lost revenues. Could it [...]

The Field Service Secret Weapon: FSM Automation for Entitlements

It used to be that CRM Field Service Management (FSM) meant managing the entire service process, from taking a service request/work order, asking diagnostic questions, scheduling an engineer – hopefully via an optimized process, to [...]

Why Field Service Has the Upper Hand When it Comes to Social Collaboration

Social blogger and management consultant Brian Vellmure, says that the one remaining competitive advantage is the customer experience “How Social Technologies Contribute to a Better Customer Experience“. And he’s right when he says that Customer [...]