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A New Era of Servitization and Smart Servicing Solutions
Top Offerings for Digital Leaders Reinventing
Operations and Transforming Business Models
More intelligent services have become front and center as companies recognize their power in building customer relationships and driving new revenue streams. Your customers demand an excellent customer experience – you must constantly innovate with new solutions and enhanced service levels. At the same time, you must tightly manage every aspect of facilities and operations – from complex warranty support and entitlements to field service management and operations. We have the technology you need to deliver the best customer experience. VSI’s applications are built upon our cloud-first platform featuring leading interoperability capabilities and data orchestration to deliver flexibility and agility within your ecosystem.
Whether you are interested in creating new services to capture the opportunity of the Internet of Things (IoT), Machine Learning (ML), Artificial Intelligence (AI), or need to control entitlement management, we can help. We deliver the comprehensive solutions you need to grow your service business.
Learn more about our multi-channel, cloud-based solutions that help you maximize revenue, minimize operating cost, increase customer retention, and create a post-sales service organization to compete and succeed in this new era.
Field Service Management
VServiceManagement is a cloud-first solution designed for today’s complex post-sales service environments. Superior warranty and entitlement management controls and best-in-class field service operations management together in one package with the ability to design and implement your own business processes. Deliver consistently excellent service, track operations, and build new services to delight your customers.
CRM for Support Services
VContactCenter is a cloud-first solution designed for today’s multichannel, multi-client contact centers. Everything you need to optimize the customer relationship – agent guidance, CTI integration, build-your-own business process workflows – along with controls to manage the efficiency of your back-end operations.
“The Service Council has benchmarked thousands of leading service organizations many of which are Vertical Solutions (VSI) Customers. Of the many Technology Vendors whose Customers we've benchmarked, it is common for VSI Customers to achieve best-in-class performance. VSI provides a best-in-class solution for organizations looking to deliver exceptional customer experiences. As an organization, VSI's product depth and integration capabilities enable clients to streamline their customer service and asset management for excellent ROI.”
– John Carroll, CEO, The Service Council
