eBizNET Solutions and Vertical Solutions, Inc. Partner to Integrate Supply Chain and Service ManagementIntegration to address pain points in aftermarket service delivery by improving areas where it intertwines with supply chain
Cincinnati, OH and Pittsburgh, PA — May 15th, 2012 — Vertical Solutions, Inc. (VSI) and eBizNET Solutions announce they have formed a partnership to integrate their cloud-based solutions. Aftermarket service providers may now take advantage of a new solution that binds eBizNET Solutions’ suite of cloud-based Supply Chain Execution (SCE) products with VSI’s cloud-based CRM Customer Service/Field Service Management solution VServiceManagement™. The partnership focuses on providing customers with best-in-class execution capabilities that complement the strengths of their ERPs by having a pre-integrated, rapidly configurable solution layer that impacts the way businesses manage their tail-end and post-sale operations of the value chain. Importantly, this always-on integrated solution over the cloud greatly enhances ROI and speed-to-value for customers.
In today’s global macro-economic climate, service has outpaced manufacturing, and this shift is even more evident in western economies. However, productivity gains in the service and field service sectors lag well behind those recently achieved in manufacturing. This partnership will enable the aftermarket service sector to make the same leaps in productivity that manufacturers achieved using tools such as Enterprise Resource Planning (ERP) and SCE.
“Cloud solutions in both the Supply Chain Management market and Field Service market have the potential to bridge silos between aftermarket services by reducing integration time in what can often be a complicated and time consuming effort,” says William McNeill, Senior Research Analyst, Gartner.
The supply chain is highly fragmented, and while many companies have integrated silos of data across core business processes, service is often isolated. VSI’s VServiceManagement™ is at the leading edge, improving intra-company processes and company-to-customer interactions. This partnership unlocks the next level in productivity gains by improving interactions between service providers and their second- and third-tier providers in the supply chain, including parts and logistics. eBizNET’s integrated Supply Chain Suite addresses the end-to-end supply chain footprint of operations requirements. Integrating the two solutions will enable data sharing and business process automation across multiple silos, and improve the four key performance indicators where aftermarket service and the supply chain connect: customer wait time, human and physical resources idle time, performance optimization, and customer experience.
“The supply chain and aftermarket services are intertwined on many levels, but companies are challenged to manage the two holistically,” says Ron Wegmann Sr., CEO of VSI. “By teaming with eBizNET Solutions, we can break down the walls between silos, and create a network where all partners can benefit from more and better information.”
“We are pleased to announce our partnership with Vertical Solutions,” says Abhay Edlabadkar, CEO & President, eBizNET Solutions. “The combined solution set of offerings stitched together using the industry leading VServiceManagement™ and the eBizNET™ platforms offers customers in the logistics, manufacturing, high-technology and telecom verticals a tightly integrated solution that complements the capabilities of their conventional ERP systems. At a time when businesses globally are embracing the cloud, our partnership enables us to provide an affordable solution that can be rapidly deployed and addresses the end-to-end needs of the aftermarket services arena.”
Both eBizNET and VSI develop their applications using cloud-based technologies, and integrate seamlessly with multiple external solutions, including all leading cloud and on-premise based ERP systems.
Those interested in learning more about the benefits of integration can attend a webinar on “Best-in-Class Field Service & Supply Chain Execution.” The event is scheduled for May 22; visit here to register.
About eBizNET Solutions Inc.
eBizNET Solutions is a leading provider of SaaS Supply Chain Execution Solutions and has its presence in North America, Europe, Mid-east Asia and APAC. With a proven footprint across Retail, 3PL, Automotives, Pharma, Food & Beverages and High Technology, the company offers an array of unique solutions as part of its robust and integrated eBizNET Supply Chain Suite in a SaaS or On-Demand environment for supply chain communities, supporting all the trading partners in the ecosystem. The award winning eBizNET Supply Chain Suite brings affordable, best of breed, tier I functionality for warehousing & distribution, transportation, reverse logistics and container terminal management. eBizNET has been placed in the “Visionary Quadrant” in a global WMS vendor evaluation study undertaken by a leading industry analyst firm. Further, eBizNET has been selected as a CODiE awards finalist in the “Best SCM Solution” category. eBizNET is a cloud partner of NetSuite, CDC Software and SPS Commerce. To learn more about us, please visit www.ebizscm.com or call 1.888.543.8011.
About Vertical Solutions, Inc. (VSI)
Vertical Solutions, Inc. develops, implements, and supports best-in-class CXM (Customer Experience Management) Contact Center and Service Management solutions, including PowerHelp® and its new generation technology solutions, VContactCenter™, for internal, external, and hybrid contact centers, and VServiceManagement™, for customer support, field service, and mobile environments. It also develops, implements, and supports patient services technology solution VHealthTracker™. These application systems are built on a SOAcompliant, cloud-based technology platform and are delivered as a service or onpremise in a private or public cloud environment. VSI's applications are flexible, integrate easily with legacy systems, and offer rapid deployment times, driving down TCO and delivering high ROI. VSI is headquartered in Cincinnati, OH, with offices and partners worldwide. For more information, visit www.VertSol.com or call 1.800.466.0238.
Contact for eBizNET Solutions
eBizNET Solutions Inc.
Contacts for Vertical Solutions
Kim Brault, Marketing
Vertical Solutions, Inc.
Harris Media Services
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