Events

Learn more about our events:

	SuiteWorld 2013 May 13-16 | San Jose, CA SuiteWorld, the premier event for NetSuite users and partners, offers a dynamic four-day experience to explore capabilities and strategies to drive your organization to new levels of efficiency and growth… Read More... Read More
	Gartner Customer 360 Summit May 1-3, 2013 | San Diego, CA Gartner Customer 360 Summit delivers complete coverage of the new strategies and technologies that are enabling organizations to better understand and engage their customers, build loyalty and grow the business….... Read More
	Convergence 2013 March 18-21, 2013 | New Orleans, LA As the premier event for the Microsoft Dynamics Customer and Partner business community, Convergence is where opportunity and innovation meet to deliver real business value. It’s the chance to make key business connections and to discover the full potential of Microsoft Dynamics solutions….... Read More
	Constellation's Connected Enterprise 2012 November 9-11, 2012 | St. Regis Monarch Beach, CA Constellation's Connected Enterprise is the intimate innovation summit for senior business leaders successfully using disruptive technologies such as social business, cloud computing, mobile enterprise, big data and analytics, gamification, and unified communications/video to drive business value and transform business models.... Read More
	Gartner Symposium 2012 October 21-25, 2012 | Orlando, FL Disruptive technologies like cloud, social, mobile and information are revolutionizing business. Gartner Symposium/ITxpo is the world's most important gathering of CIOs and senior IT executives.... Read More
	Customer Service Experience 2012 August 13-15, 2012 | New York, NY Savvy customer care professionals understand that providing exceptional customer service goes beyond the telephone. Today, organizations must provide exceptional customer service on traditional and new communication channels—which includes social media and mobile devices... Read More
	Webinar - "Best-In-Class Field Service & Supply Chain Execution" May 22, 2012 Learn how to optimize operations and reduce costs while also improving aftermarket service quality and customer satisfaction. See how companies, big and small, are achieving these gains via focused efforts on managing supply chain and field service performance... Read More
	SuiteWorld 2012 May 14-17, 2012 SuiteWorld is NetSuite's annual customer conference, May 14–17 in San Francisco for customers, users, partners, media and industry analysts. Choose from 100+ breakout sessions, numerous networking opportunities and an expo floor where you can explore complimentary offerings... Read More
	WBR Field Service 2012 April 16 - 19, 2012 | Las Vegas, NV The leading service and support event that attracts senior-level service and support professionals from 15 different manufacturing industries... Read More
	Webinar - "Leveraging Social & Knowledge Management" March 22, 2012 We will discuss how you can utilize the social and knowledge management aspects of your contact center or field service solution... Read More
	Field Service Medical [ WBR Event ] January 23-25, 2012 Field Service Medical is a completely unique program that targets over 15 different medical device manufacturing verticals and addresses the challenges of today’s medical device manufacturers from around the globe... Read More
	NetSuite Executive Briefing Series ~ WD & Manufacturing November 1-3, 2011 NetSuite invites executives in the Manufacturing and Wholesale Distribution industries to hear from John Dougherty, Senior Partner at Partners for Excellence, and a long-time industry expert and consultant... Read More
	TSW 2011 October 24-26, 2011 Technology Services World conference is three days of peer learning, networking, and idea sharing to run a better, more efficient, more financially successful services business. Vertical Solutions, Inc. and Pervasive would like to invite you to attend our happy hour. Monday, October 24th 7:30pm Stop by our booth and get your tickets! ... Read More
	WBR Field Service Interactive October 18-20, 2011 Field Service Interactive will host interactive round table discussions, letting attendees participate in a conversation with industry expert speakers and spend additional one-on-one time to get relevant information. Vertical Solutions, Inc. and Pervasive would like to invite you to attend our happy hour following the Field Service Interactive Expo. Wednesday, October 19th At 7pm Across the street at The Cellar ... Read More
	CRMidol 2011 CRM Idol 2011: The Open Season is here and we’re ready to take your companies and find out which one of you in the Americas and which one of you in EMEA is not the next CRM Idol but the FIRST CRM Idol... Read More
	SuiteWorld 2011 May 8-12, 2011 SuiteWorld 2011 is NetSuite’s annual user and partner conference. Get the insights, inspiration and training you need to run your business faster and smarter in the cloud... Read More
	Social CRM: Moving Beyond the Hype to Add Value to the Contact Center April 21, 2011 Everyone is talking about deploying Social CRM technology in the contact center—for good reason; used appropriately, Social CRM can break down barriers and streamline interaction between agents and customers... Read More
	Contact Center Conference & Expo 2011 March 21-24, 2011 Join Vertical Solutions at the Contact Center Conference & Expo 2011 in Nashville, TN. The conference will focus on contact center professionals dedicated to advancing the profession and elevating the customer experience to center stage... Read More

Press Releases

Read the latest press releases from Vertical Solutions, Inc.:

2012

	CallCopy and Vertical Solutions, Inc. Partner to Enhance Customer Experience & Field Service Management Platform November, 28, 2012 CallCopy's Integrated Workforce Optimization Lets VSI Users Tap into Valuable Customer Insights, Improve Training and Agent Performance with High-Quality, FDA/HIPPA/PCI Compliant Call Recording... Read More
	Vertical Solutions Positioned in the Niche Quadrant of the Magic Quadrant for Field Service Management November, 15, 2012 Evaluation Based on Completeness of Vision and Ability to Execute; Vertical Solutions Also Listed in "Magic Quadrant for CRM Customer Service Contact Centers"... Read More
	Vertical Solutions, Inc. Partners with SkyTrace to Expand Field Service Management Monitoring and Control November, 8, 2012 VSI's VServiceManagement integrates with SkyTrace's mobile fleet command solution to ease data capture and reporting from field service technicians... Read More
	R Systems Europe Implements Vertical Solutions to Support Complex BPO/Contact Center Environment September, 18, 2012 VSI's highly flexible, customizable, and segmented solution enables company to automate business processes and manage multichannel/multilingual support... Read More
	Vertical Solutions, Inc. Releases HTML5-Based Mobile Versions of Field Service and CRM Software September, 5, 2012 New solutions run on all popular mobile platforms, including iOS, Android, and Windows, and operate online and offlines... Read More
	Vertical Solutions, Inc. and Cameo Solutions Partner to Provide Call Connector to Cisco IP PBX Products August 13, 2012 Xpress Call Connector will ease access between VSI´s Customer Experience Management and contact center solutions and Cisco´s IP PBX products... Read More
	eBizNET Solutions and Vertical Solutions, Inc. Partner to Integrate Supply Chain & Service Management May 15, 2012 Integration to address pain points in aftermarket service delivery by improving areas where it intertwines with supply chain... Read More
	Vertical Solutions, Inc. Enhances Real-Time Decision Support in its Applications April 19, 2012 Innovations to VSI’s Vertical Services Platform technology combine Business Process Management with Service Guidance to improve end-to-end service... Read More
	Vertical Solutions, Inc. Partners with CBTS Virtual Data Centers for Cloud Application Hosting Services April 5, 2012 CBTS Hosting Enables VSI to Offer CRM and Field Service Management as Public or Private Cloud Solution... Read More

2011

	Vertical Solutions, Inc. Partners with Pervasive Software to Simplify CRM-to-ERP Integration October 19, 2011 Integration with Pervasive halves the time and costs of integrating VSI’s service management and CRM solutions with installed ERP systems... Read More
	Vertical Solutions, Inc. Positioned in the 2011 "Magic Quadrant for Field Service Management" October 13, 2011 Evaluation Based on Completeness of Vision and Ability to Execute; Vertical Solutions Also Listed in "Magic Quadrant for CRM Customer Service Contact Centers"... Read More
	Vertical Solutions Names David Schulze Director of North American Sales April 26, 2011 Experienced field service professional to help expand sales infrastructure and build customer base for VSI’s service management software... Read More

2010

	Vertical Solutions Integrates VServiceManagement™ With NetSuite’s Cloud Computing Platform October 21, 2010 Integration helps NetSuite customers cut operational costs and improve customer relationships by directly linking field service information with ERP... Read More
	Vertical Solutions, Inc. Positioned in the 2010 "Magic Quadrant for Field Service Management" June 25, 2010 Evaluation Based on Completeness of Vision and Ability to Execute; Vertical Solutions Also Listed in "Magic Quadrant for CRM Customer Service Contact Centers"... Read More
	Vertical Solutions, Inc. Announces VContactCenter™, a Multi-Channel, Cloud-Based CRM Contact Center Management Solution Designed for Customer Service January 28, 2010 New technology based on flexible, layered platform enables streamlined business process management, consistent multi-channel processing, and embedded social collaboration... Read More

2009

	DPSciences Extends Deployment of Vertical Solutions’ Technology October 22, 2009 New modules and integration with back-office software streamline sales workflow process and dramatically enhance productivity... Read More
	Vertical Solutions Integrates with Palantiri, Bringing Social Collaboration to PowerHelp Service Management Software September 22, 2009 Integration enables devices to participate in a social networking community and provide information directly into PowerHelp service management software to build knowledge, reduce field service calls, and improve technician selection... Read More
	Vertical Solutions Announces Contract Revenue Recognition Module for its PowerHelp Service Management Software Solution July 30, 2009 New module enables companies to directly track, manage, and report on service contract revenues... Read More
	NEI Chooses PowerHelp from Vertical Solutions, Inc. to Help Manage and Track Technical Support Requests, Contract & Warranty Renewals, and Associated Revenues June 23, 2009 Leading provider of network appliances, application platforms, and services will use PowerHelp to manage value-added customer interactions... Read More
	Innovative In-Sourcer Contact Centers of America Partners with Vertical Solutions Using Latest SaaS Technology June 16, 2009 CCA to use and resell VSI’s new, Software as a Service (SaaS) technology for its on-shore contact center services... Read More
	Vertical Solutions Positioned in the 2009 "Magic Quadrant for Field Service Management" June 11, 2009 Vertical Solutions, Inc. (VSI), an award-winning developer of Service Management Solutions, announces that it has been positioned by Gartner, Inc. in its Magic Quadrant for Field Service Management... Read More

Media

Learn how Vertical Solutions, Inc has established itself as a leader in the customer support and field service marketplace:

2012

	How a Company Gained Competitive Advantages with HTML5 September 25, 2012 A year is a lifetime in the software industry. Although some people may have thought it would be years before HTML5 would evolve to the point that was acceptable... Read More
	HTML5 Levels The Mobile Playing Field July, 2012 One ongoing challenge in mobile application development has been supporting multiple, often quickly changing, platforms. Each new software... Read More
	Loyalty Magazine - "How Pure Romance Used Technology to Deliver a Superior Customer Experience" July, 2012 Pure Romance is one of the nation’s fastest-growing woman-to-woman direct sellers of relationship enhancement products. Founded in... Read More
	Connections Magazine - "Ten Key Elements of Your Next Contact Center CRM Solution" July, 2012 Purchasing technology for the contact center can be overwhelming – companies must wade through a variety of vendors, solutions, and options to find the right fit. Here are... Read More
	Eight Useful Contact Center Apps April 4, 2012 No matter how you interact with customers -- via the telephone or online -- these eight contact center tools can help ensure customer experiences are positive... Read More

2011

	Social Media to Cloud Solutions: How to Select Field Service Software June, 2011 Investing in field service optimization software is an important step - how can you be sure you’re making the right decision? The June 2011 issue of Field Technologies Online contains a story outlining important points to consider... Read More
	sCRM Living Up to the Hype to Deliver Results for the Contact Center February 3, 2011 With the advent of social media, technology for CRM contact centers has experienced more dramatic change within the past two years than it has since... Read More

2010

	Customer Relationship Management Systems September 6, 2010 Developer of service management solutions, Vertical Solutions, Inc. (VSI), Cincinnati, OH, early this year rolled out , a cloud-based CRM contact center... Read More
	Mobile Management Guide to Mobile CRM Solutions July 1, 2010 Smartphone usage has exploded in the workplace over the last few years with both enterprises and employees buying the mobile devices. Many organizations are recognizing the potential benefits of using these Internet-connected smartphones to... Read More
	VSI’s New Contact Center Management Solution Enables Social CRM, Streamlines Processes, and Ensures Cost-Effective Flexibility March 3, 2010 Today’s call centers and contact centers are at the core of a business, driving revenue and building customer relationships. Those objectives are... Read More
	sCRM Moving Beyond the Hype to Add Value to the Contact Center - Read CRMXchange’s Interview with VSI’s Kris Brannock February 18, 2010 Suddenly, social media – or sCRM -- is the must-have feature for today’s CRM contact centers. While there is a lot of hype surrounding social media... Read More

2009

	Risky Business or Smart Move: Investing in Customer Facing Technologies - Justifying Technology Investments in a Tight Economy September 18, 2009 The Call Center Software channel on TMCnet.com has published a new interview with Ron Wegmann Sr., CEO of Vertical Solutions, Inc., explaining how companies’ first reaction to a sour economy -- to slash technology purchases – can be a bad business decision... Read More
	Four Steps to Save Money with Service Management" written by Ron Wegmann, Sr., CEO & President April 7, 2009 Today’s challenging economy is forcing companies to take a hard look at every dollar spent. While it makes sense to evaluate any purchase for its potential return on investment... Read More
	"How Business Process Definition Can Rescue Your Rollout" written by Ron Wegmann, Sr., CEO & President March 31, 2009 Automating business processes can result in substantial cost savings through the creation of new efficiencies. However, companies must manage the automation process itself to prevent "scope creep"... Read More