Customer Success

Our clients set the standard in customer service. We establish long-term partnerships to help them solve their most pressing CXM (Customer Experience Management) and service management challenges, from boosting revenues to unlocking valuable customer data, streamlining and automating business processes, and building lasting customer relationships.

Featured Customers

Success Stories

	A.O.Smith Unlocks Valuable Customer Data Using VSI’s CRM Technology Acquisitions can drive business growth when companies are willing to review processes and systems and deploy technology that enables them to build... Read More
	DPSciences Uses VSI Technologies to Triple Manufacturer Maintenance Revenues Reselling computer products is a tough business with razor-slim margins and endless competition. DPSciences Corp. (DPS), a Cincinnati, OH-based value-added reseller, found that... Read More
	ACCO Brands DFG (GBC) uses VSI Technologies for Customer Service and Field Service Most companies have at least one system or process that could really use an upgrade – the workarounds have become SOP, and the emphasis is on keeping the system running rather than... Read More
	ABB Case Study ABB bolstered its service management technology to enable it to improve internal processes and field resource alignment... Read More
	Customizability Is Just the Ticket for the City of Sioux Falls Taxpayer-driven budgets mean that state and local governments often have to make do with what they have rather than what they want – or need... Read More
	Vertical Solutions CRM Software is Logical Choice for Bermuda Reseller Thousands of users worldwide have chosen Vertical Solutions, Inc. (VSI) CRM software to help improve their customer relationships while... Read More

Awards

	A. O. Smith Wins WBR Service Award VSI announces that its customer, A. O. Smith Water Products Company, has won the Worldwide Business Research (WBR) Service Award for Seamless Technology Implementation & Deployment to Increase Service and Support Levels... Read More
	A. O. Smith Wins Pepper & Rogers Gold 1to1 Impact Award VSI announces that its customer, A. O. Smith Water Products Company, has won the Gold 1to1 Impact Award for Customer Service Optimization by 1to1 Magazine... Read More
	GBC Wins AberdeenGroup’s Achievement Award for Performance Excellence VSI announces that its customer, ACCO Brands Corporation Document Finishing Group, received an Aberdeen Achievement Award for Service Chain Excellence... Read More
	GBC Wins Gartner CRM Innovator Award VSI announces that its customer, General Binding Corp. (GBC), a developer of document finishing equipment based in Northbrook, IL, has won the CRM Innovator Award from Gartner, Inc... Read More